Warranty of the products purchased

In accordance with Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defence of consumers and users, BIKEPHILOSOPHY S.L. is liable for any lack of conformity that manifests itself within two years of delivery.

In the event of a lack of conformity, you must inform us within two months of becoming aware of it, by sending an email to shop@bikephilosophy.es indicating your details, the purchase invoice number and the anomaly detected. In the event of a manufacturing defect, BIKE PHILOSOPHY S.L. will be responsible for the return costs, as well as the expenses related to labor and materials.

IMPORTANT: in order to make use of the corresponding warranty, the following requirements must be met

1. The item to be returned must be properly packed for return. The packaging must be in perfect condition and retain all its accessories and instructions of origin in order to be returned.
2. The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, are mandatory reading by the buyer
3. The warranty shall cease to be valid in the event of defects or deterioration caused by external factors, accidents, in particular electrical accidents, wear and tear, installation and use not in accordance with the supplier's instructions.
4. Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the warranty

For any questions or requests for information you can also contact customer service either by email at shop@bikephilosophy.es, by phone at +34 952 861 807 or via our contact form.